Claims are handled directly by the underwriter ARAG SE UK Branch.
In the event that you receive a request from HMRC you should complete the online claim form that can be accessed here.

ARAG SE UK Branch - Online Claim Portal

You will need to Start a new claim and fill in questions. The second drop-box needs to be answered "Tax"

You will need to upload digital copies:

• A copy of your HMRC letter
• A copy of your FeeProtect policy schedule
• An estimate from your chosen accountant for working on your behalf

If you have any issues, please contact us on contact@feeprotect.com

You should notify ARAG SE UK Branch of the claim as soon as you become aware of an enquiry and prior to your accountant incurring any fees dealing with the enquiry. ARAG SE UK Branch will then liaise directly with your accountant in respect of approving fees and settling invoices. 

**Important** Please note that all fees incurred by your accountant must be approved by the underwriter advance of them undertaking the work. Essentially they require an estimate for the cost of work in advance, in order to control costs and keep your premiums low.

Please note: The underwriter has a 'within 5 working days' service level when for responding to new claims